WELCOME to YOU and your LUCKY DOG!

You have found HOUNDS CANDY, INC. The first candy company to individually wrap CANDY for your DOG and home of the original HOUNDS CANDY BOWL BASKET!

Shadalyn, Maxx and Alfie are the company's official taste testers. They highly recommend HOUNDS CANDY as a rewarding Gourmet Sweet Treat for your devoted four legged family member!

HOUNDS CANDY INC. is proud to provide fresh, all natural, approved sweet treats that your dog will love! Doesn't YOUR DOG deserve the very best? Of course, so order some HOUNDS CANDY for your favorite pet pal today!

Contacting the Customer Service Department

You can reach our customer service department by e-mail, or regular mail. Our representatives are happy to answer your mail or e-mail. Please include your order confirmation number to assist us in serving you.

E-Mail Address: hounds@tampabay.rr.com

Mailing Address: 

Hounds Candy, Inc.

Paying with Credit Card

We accept credit card payment for online orders.

Please provide the bill to address exactly as it appears on your credit card billing statement. During our online real time authorization process we will validate that the Bill to information you provided matches the information on file with your credit card issuing company. The processing of your order may be delayed if we cannot verify the Bill to information or the information does not match the address information on file.

Your credit card will be charged at the time your order is processed.

We accept the following payment types:

^{Visa®
MasterCard®
Discover®
American Express®
PayPAL®
Electronic Check}

^{The merchant name that will appear on your credit card statement is:  Hounds Candy, Inc.}

^{Paying with Electronic Check
We accept electronic checks for online orders. Using an electronic check allows you pay straight out of your bank account for your purchase, no credit card required. Electronic check offers the convenience of a paper check with the safety and speed of electronic payments allowing you to receive your purchase faster than before. Your order will not be processed or shipped until your electronic check payment clears your bank. In general this process takes four to five business days.}  

^{Sales Tax}

^{We collect sales tax in the state of Florida. Tax for orders shipped to this state will have sales tax automatically added to the order total.}

^{Shipments to the following states will be charged sales tax
Florida}

^{Processing an Order}

^{Your order of in-stock merchandise will be filled  Most orders will be filled and shipped within 5 business days.  Orders received on weekends and holidays will be processed on the next business day.  Orders will be shipped based on the time frame associated with the method of shipment selected at the time of check out.   If your order cannot be shipped within 15 days of the date of your order, you will be given the option to cancel your order.}

^{All orders are shipped from:
Hounds Candy, Inc.}

^{How to Change Your Order}

^{We try to process your orders very quickly. If you find that you have made an error in your order, please notify us immediately by e-mailing us at the following e-mail address. If your order has not yet been processed, we may be able to correct it. However if the merchandise has already been shipped, we will be unable to modify any portion of your order.}

^{Customer Service Email Address:     hounds@tampabay.rr.com}

^{Promotional Mailings}

^{We will notify you of any upcoming promotions and specials that may interest you. If you do not wish to receive these notifications, please make sure to check the box that reads: Check this box if you do not wish to receive special promotional mailings. If for some reason you forget to do this you can have us remove you from our mailing list by emailing us at our customer service email address. For more information about our privacy policies click on the Privacy Policy hyperlink below.}

^{Customer Service Email:    hounds@tampabay.rr.com}

^{Returns and Exchanges}

^{If you have received damaged, defective or incorrectly shipped merchandise contact our customer service department immediately.  All returns should be shipped to the return center address below.  
Return Policy:}

^{All food and candy items are non returnable. Refunds do not include shipping and handling fees.}

^{All returns should be sent to the following address
Hounds Candy, Inc.}